Matt Berkman, MD, was recognized as an I CARE Rock Star by the CEO of the University of Arizona Health Network, Michael R. Waldrum, during a town hall held at the University of Arizona Medical Center – South Campus.
Dr. Berkman, associate head for clinical affairs at UAMC – South Campus and DEM clinical assistant professor, was honored for his leadership in improving inpatient admit flow and for his work to improve the quality of service delivered at the South Campus Emergency Department. Dr. Berkman also was recently recognized with the South Campus Emergency Medicine Residency Program’s Outstanding Attending Physician Teaching Award.
Dr. Berkman’s focus on improving the quality of service in the emergency department includes tracking data on current performance levels and comparing the data with national best performer benchmarks to establish goals for improving performance. As medical director of the emergency department information systems, he leads system improvements in clinical performance and reporting capability and works with medical and nursing staff, as well as ancillaries, to improve timeliness and quality of service on all levels. These efforts have contributed to an upward trend of patient satisfaction scores for the South Campus Emergency Department.
During the ceremony, Dale Borgeson, the DEM and UAHN department administrator, praised Dr. Berkman for “his low-key and unassuming style and for inspiring people to work for change that will improve our service to patients. He leads by example, and he inspires whatever team he is part of to get things done.”
Congratulations to Dr. Berkman! Thank you for your commitment to quality!