Sunday, November 3, 2013 - 17:08
Day 2 using Epic at UAMC saw significant improvements toward perfection. I was so impressed by the physicians in the ED! They rolled with the punches, helped identify issues and tweaks, and really were a great asset to the Go-Live team. Our residents are now experts in SmartTools and already there is fierce competition between Dr. Dan Falvey and Dr. Parisa Javedani to build the perfect SmartPhrase. The gauntlet has been thrown, so watch for the notes in Chart Review.
The Epic Command post has logged 3,500 issue tickets and cleared 50% of them. I had the opportunity to watch the command center in action. I walked up with a concern over a cancelled Troponin and was helped by Lenora Sternstein from the orders team and Jeri Loftus from the lab, who did some magic on the computer to find that it was not an Epic problem. It was human error. I was super-impressed with the dedication and expertise of the people behind the computers. I was amazed by the comfortable, professional atmosphere in a room full of folks solving problems.
I am writing this as I leave from my second long day and I can't stop being proud of the organziation for bringing this monumental task to fruition. Let's see what day 3 brings.
